Steel Horse Audio #237 1540 Main St, Bldg 218 Windsor, CO 80550
+1 800 823 5310
ORDER & SHIPPING INFO
We are a small, local shop & custom build every system as ordered, by hand & check to make sure your system works perfectly before shipping. Most orders will ship within 2 weeks. However, due to unexpected delays from port, chip shortages and supply chain issues, please contact us for the most current ship times or check your Order Status page for current build or order status.
We are a local small business & have been slammed with new orders as well as delays from port, chip shortages & supply chain issues. We are keeping up as best we can & most orders will ship in 2 weeks. However, parts can become backordered at any time, for any reason & cause an added delay to your order. Please contact us for the most up to date shipping information or check your Order Status page for the current status of your build process and/or order.
Please keep in mind that our products are custom built, per order, in Colorado, so it can 2 weeks (or more) to complete and ship. However, we can typically accommodate special delivery times (sooner than 2 weeks) to coincide with a trip, event, or for a birthday or holiday gift, just get in contact with us as soon as possible so we can make the adjustments.
We create a shipping label and generate a tracking # when orders are close to being shipped. You will typically be able to track your order within 24-48 hours of receiving your tracking info. On occasion, it can take additional time for tracking to update due to unexpected weather or health issues. If it has been more than 3 days, please contact us for an update.
Visit your Customer Account page to make changes to your shipping address, update your order items, or to confirm your order details.
**NEW customers should choose the Sign Up option and use the same email address that was used when placing their order.
We offer a 10% discount to all active & retired military and veterans, as well as first responders. Just visit the military discount link, or send us a message, to get your discount code to use during checkout!
We also offer a Trade-in / Trade-up program where you can get up to a $100 credit for your old motorcycle speaker system. Read more about it on our Trade-Up page and upgrade today!
NO HASSLE RETURNS
We offer a no-hassle 60-day money back guarantee on all our systems and products. If for any reason you are not completely satisfied, send it back for a full refund*... It's that simple...
Just click Help in the bottom corner or use the contact form to start a return.
FULL RETURN POLICY
*We reserve the right to refuse a return or charge a restocking fee based on condition of return. Merchandise may be returned up to 60 days from the date of delivery. Returns must be processed through original seller. Returned merchandise for any other reason than warranty claims must be in like new condition or will be subject to a restocking fee, or refused and returned. All returns are subject to inspection for determination of full or partial credit. Any returned part that shows evidence of being used or installed contrary to manufacturer’s instructions, and/or subjected to improper handling, packaging or return shipping by the customer, will not be eligible for exchange, refund or warranty consideration. All sales are final on discontinued or closeout merchandise.
Visit our Help & Support page for Troubleshooting Tips, Installation Guides, Warranty and more.
SEND US A MESSAGE
We are a local small business and build and ship everything from our shop in Northern Colorado. We can get pretty busy at times, so if you are having trouble getting through on the phone, please be sure to leave a message or use the below form and we will respond as soon as possible.
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